ACCOUNT

1. I forgot my password. What should I do?

   Your login is the email address used to create your account.

   If you have forgotten your password, click on “Forgot your password?” on the login page. You will receive an email allowing you to reset your password.

2. How can I update my account information?

   Log in to your account using your email address and password.

   In the “My Account” section, go to “Addresses” and click on “Edit” to update your personal information.

3. How do I unsubscribe from the newsletter?

   To unsubscribe from our newsletter, click on the “Newsletter” link in the footer, enter your email address, select “Unsubscribe”, and confirm your request.

   You can also unsubscribe at any time by clicking the unsubscribe link included in our emails.

4. How is my personal information used?

   The personal information collected on helloSimone.fr is used exclusively for the processing of your orders, customer service requests, and communication related to your purchases.

   In accordance with applicable data protection regulations, you have the right to access, modify, correct, or delete your personal data at any time.

   For any request regarding your personal information, please contact us at: contact@hellosimone.fr

SHIPPING

1. Where does hello Simone deliver?

   helloSimone.fr ships to France, the European Union, and most international destinations worldwide.

   Please note that we are unable to deliver to PO boxes.

2. What are the delivery costs and shipping times?

   For deliveries within France, the European Union, and international destinations, orders are shipped via Colissimo by La Poste or DHL.

   Shipping costs vary depending on the destination country, the selected carrier, and the weight of the parcel. Delivery times may also vary according to the destination and shipping method chosen.

   

3. How can I track my order?

   Once your order has been shipped, you will receive a confirmation email containing your tracking number.

   Orders shipped via Colissimo or DHL can be tracked directly using the tracking link provided in the shipping confirmation email.

   For any additional information, please contact our Customer Service team at: contact@hellosimone.fr

4. How is my order packaged?

   All items are carefully wrapped and packed in a protective shipping box.

   For security reasons, parcels are shipped in neutral packaging without any visible mention of hello Simone, in order to reduce the risk of theft during delivery.

5. What should I do if an item is missing or damaged?

   If you experience any issue with your delivery, such as a missing or damaged item, please contact our Customer Service team as soon as possible at: contact@hellosimone.fr

   To help us process your request quickly, we recommend including your order number and, if applicable, photos of the damaged parcel or item.

RETURNS / REFUND

1. How do I return an article ordered on the site?
   

   You have 14 days from the date of delivery to notify us of your intention to return an item.

   To request a return, please contact our Customer Service team at contact@hellosimone.fr
   

   Once your return request has been approved, you will receive the return instructions by email. Items must be returned in their original packaging, together with the invoice and return form.

   Return shipping costs are the responsibility of the customer.

2. Which articles can be returned?
   

   All items may be returned unless otherwise stated.

   Returned items must be unworn, unused, in perfect condition, and returned in their original packaging with all tags attached.

   Items that are damaged, incomplete, soiled, or returned without their original packaging may not be accepted for refund or exchange.

3. What is the return deadline?
   

   You have 14 days from delivery to notify us of your intention to return an item.

   Once your request has been confirmed, items must be returned within 14 days.

4. What happens one my return is received?
   

   Once your return has been received and inspected, you will receive a confirmation email.

   If your return is approved, your refund will be issued to the original payment method. Exchanges are subject to product availability.

PAYING METHODS

1. How can I pay on helloSimone.fr?

   We accept payments by credit card and PayPal.

   All payments made on helloSimone.fr are secure and encrypted to ensure the protection of your personal information.

PAYMENT OF UNITED STATES CUSTOMS DUTIES

1. Will I have to pay customs duties for deliveries to the United States?

   Any applicable customs duties and taxes are calculated, displayed, and paid at checkout. Your order will therefore be delivered with no additional charges upon delivery.

   Please note that for shipments outside the European Union, orders may occasionally be held by customs for clearance procedures, which can sometimes result in delivery delays.

   Information for our customers in the United States

   Due to recent changes in US import regulations, customs duties and taxes on imported products may increase over time.

   To ensure a smooth and transparent shopping experience, helloSimone.fr includes all applicable customs duties and taxes directly at checkout whenever possible. The amount displayed during payment is the final amount you pay.

   This means there are no unexpected fees upon delivery, allowing you to order with complete peace of mind.

   We remain committed to keeping our customers informed of any significant changes affecting international deliveries.

SECURITY AND PRIVACY

1. What is your privacy policy?

   You may browse helloSimone.fr without providing any personal information.

   However, when you place an order or create an account, we collect the information necessary to process and deliver your order, such as your name, billing address, shipping address, email address, and payment-related information.

   Your personal information is used exclusively for order processing, customer service, and communication related to your purchases.

   We may share certain information only with trusted third parties involved in the processing of your order, such as payment providers and shipping carriers.

   Your personal data will never be sold to third parties.

   In accordance with applicable data protection regulations, helloSimone.fr may disclose personal information only when legally required to do so.