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    I’ve forgotten my login / my password
    Your login is simply your email address. To get your password again, go to “Log in” at the top of the welcome page, then click on: “Forgot your password ?”. We will send you an email to reset your password.

     

    How do I change the information on my account?
    Login to your “My account” area using your email address and password. In the “Account details” section go to “View addresses”. Click on “Edit”, you will then be able to modify the information of your account.

     

    How do I unsubscribe to the newsletter?
    Simply click on the link « Newsletter » in the Footer, enter your address email, select “unsuscribe” and validate.

     

    How is the personal information of my account used?
    All information of your helloSimone.fr account is used exclusively within the framework of your transactions with hello Simone. The processing of these personal data was the object of a declaration with the French CNIL under number 1923217 of 22/01/2016. You have a right of access, modification, correction and suppression of the data at any time according to article 34 of the French personal information and freedom law of January 6, 1978.

     

    SHIPPING

     

    Where does hello Simone delivers?
    hellosimone.fr ship to France, European Union and Worldwide. hellosimone.fr does not ship to PO boxes.

     

    What are the delivery costs and shipping timings?
    For deliveries in France, European Union and rest of the world, the service is ensured by Colissimo La poste. Deliveries costs vary according to the weight and the geographical areas.

    How can I track my order?
    For Colissimo La poste deliveries an email will be sent to you with a tracking number. For any additional detail, you can contact our customer service by email at the following address: “contact@hellosimone.fr”.

     

    How is packed my order?
    The articles are wrapped and then packed in a standardized box, without any apparent mention of hello Simone on the label of the parcel, in order to limit the possibility of theft.

     

    What do I do if something is missing or damaged from my parcel?
    In the event of a delivery problem with your order, contact our Customer Services as quickly as possible to inform us of it, via our email address “contact@hellosimone.fr”.

     

    RETURNS / REFUND

     

    How do I return an article ordered on the site?
    You have a legal right to 7 days as from the reception of the goods to announce to us your intention to return the product and your reason for this return.
 Your request for return can be carried out by contacting the hello Simone Customer Service via our email address: “contact@hellosimone.fr”. We will indicate you the methods to be followed. As of reception of the return authorization email, you can return the chosen products, in their original packaging, accompanied by the invoice and the return sheet to the address indicated. The cost of returning the product is at your charge.

     

    Which articles ordered on the site can be returned?
    All the products on the site can be returned, except those marked to the contrary. Returned products must be intact, in a perfect state for resale, and in their original packaging. It cannot have been worn, used or to have suffered even minimum deterioration, and must be in a state of perfect cleanliness. Any product which is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged.

     

    Which is the deadline for returning an item?
    You have a legal right to 7 days as from the reception of the goods to tell us your intention to return a product and the reason for this return. Then, you must return the item to us as soon as possible and within a maximum delay of 15 days.

     

    What happens to my items when they are returned?
    Upon reception of your return parcel and the validation by our services, you will receive a confirmation email of your item having been returned. Next hello Simone will change the item if you want to or refund your credit card.

     

    PAYING METHODS

     

    How can I pay on hellosimone.fr?
    You can pay for your order by credit card or Paypal.

     

    SECURITY AND CONFIDENTIALITY

     

    Is hellosimone.fr a secured website?
    Yes. Every information transmission is secured using the official internet protocols. hellosimone does not store Credit / Debit card information – they are being saved on our financial provider secured server.

     

    What is your confidentiality policy?
    You can use hellosimone.fr site without giving out any personal information. Though, when you create an account on hellosimone.fr, we will collect the necessary information relative to the invoicing and shipping of your order: your name, address, e-mail address… hellosimone.fr website will only share your personal information when it is necessary for the processing of your order: bank, carrier partner…Though, hellosimone.fr will use this information when they are necessary to your identification. hellosimone.fr will only communicate your information when it is legally held to do it, following a complaint deposit for example.