I’ve forgotten my login / my password
Your login is simply your email address. To get your password again, go to “Log in” at the top of the welcome page, then click on: “Forgot your password ?”. We will send you an email to reset your password.
How do I change the information on my account?
Login to your “My account” area using your email address and password. In the “Account details” section go to “View addresses”. Click on “Edit”, you will then be able to modify the information of your account.
How do I unsubscribe to the newsletter?
Simply click on the link « Newsletter » in the Footer, enter your address email, select “unsuscribe” and validate.
How is the personal information of my account used?
All information of your helloSimone.fr account is used exclusively within the framework of your transactions with hello Simone. The processing of these personal data was the object of a declaration with the French CNIL under number 1923217 of 22/01/2016. You have a right of access, modification, correction and suppression of the data at any time according to article 34 of the French personal information and freedom law of January 6, 1978.
Where does hello Simone delivers?
hellosimone.fr ship to France, European Union and Worldwide. hellosimone.fr does not ship to PO boxes.
What are the delivery costs and shipping timings?
For deliveries in France, European Union and rest of the world, the service is ensured by Colissimo La poste. Deliveries costs vary according to the weight and the geographical areas.
How can I track my order?
For Colissimo La poste deliveries an email will be sent to you with a tracking number. For any additional detail, you can contact our customer service by email at the following address: “firstname.lastname@example.org”.
How is packed my order?
The articles are wrapped and then packed in a standardized box, without any apparent mention of hello Simone on the label of the parcel, in order to limit the possibility of theft.
What do I do if something is missing or damaged from my parcel?
In the event of a delivery problem with your order, contact our Customer Services as quickly as possible to inform us of it, via our email address “email@example.com”.